Yes! We will update you with a tracking number through email approximately 2-5 days after you place your order. To track your order, click 'Track My Order' on our header or footer menu, or simply click here.
All customers are sent a dispatch confirmation email once their order has been processed or dispatched to the email provided by the customer at the time of purchase. Sometimes this email can end up in your spam or junk mail folder depending on your mail filter.
No problem! Simply email firstname.lastname@example.org with your order number and tell us the shipping address you wish to use. It would be helpful if you include 'CHANGE SHIPPING ADDRESS' in the email subject line so that your email is noticed immediately by our Support Team. Your shipping address can be changed by our processing team at any stage prior to your order being dispatched.
The Innovative Kitchen processes payment using the DIBS gateway. When purchasing online using your credit card, all of your information is entered into a SSL Secure web page. Your information is then SSL-Encrypted and sent directly to your credit card provider network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
All of our transactions are based on the US Dollar. If you use a credit card from another currency, your order will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.
No problem! Simply email email@example.com with your Order Number and state that you wish to cancel. It would be helpful if you include 'CANCEL ORDER' in the email subject line so that your email is noticed immediately by our Support Team. Cancellation is possible at any time within two hour from the time you place your order. Your refund will be subject to a refund processing fee of $2.95. This fee can be waived in the event that a replacement order is made, once you provide us with the Order Number for your replacement order.
Absolutely! We offer a 30 day money back guarantee from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on firstname.lastname@example.org, so that we may resolve your issue with the product.